Kings College Hospital reduce identity fraud and improve patient safety with TrustID
Thanks to TrustID, this NHS Trust can protect the communities it serves, by raising the standards of identification checks. ID scanning also makes it easier and quicker for recruitment administrators to conduct checks and identify fraudulent documentation.
This was a rare project in that it came up against no real challenges: the business case was strong, the implementation costs low and the benefits substantcial.
The project was seen as a critical anti-fraud measure and therefore funded by the Finance department.
Peter Absalom, Associate Director, Workforce Resourcing, King's College Hospital NFS Foundation Trust
Benefits of using the TrustlD system
- Deterrent to individuals seeking employment using false identities
- NHSLA litigation premiums reduced as a consequence
- Annual work permit and visa checks completed more quickly
- Demonstrates compliance with NHS Employment Check Standards
- Provides reassurance over recruitment practices to Care Quality Commission and UK Border Agency
The trust had great concern over the increased level and sophistication of identification fraud and felt it unreasonable, even with Home Office guidance, for a recruitment administrator to bear the burden of identifying fraudulent documentation.
Using a TrustlD Document Scanner, recruitment administrators are now able to confirm authentic documents within a few seconds, and to a much higher level of sophistication than is possible by sight alone.
Taking positive action
Working jointly, the Human Resources Department and the local NHS Counter-Fraud Team explored technological solutions that were commonly used by the UK Border Agency and other agencies.
We drastically improved the level of identification checks that the trust is able to perform and this has played a critical role in improving patient safety
Peter Absalom, Associate Director, Workforce Resourcing, King's College Hospital NHS Foundation Trust
Following a procurement process, the Trust partnered with TrustlD and installed two TrustlD Validation Systems for the rapid authentication of key identity documents such as passports, visas and driving licences. The scanner uses a variety of light sources and other checks to verify that the document is authentic or highlights potential problems that may indicate otherwise. The HR team was provided with the training and procedural advice required to enable them to properly investigate potentially fraudulent documents.
The project in practice
The technology was quickly installed and soon became a regular part of the HR team's identity and right-to-work checks. All prospective employees are required to present their identification and right-to-work documents to the HR office, where a recruitment administrator uses the document scanner to check their authenticity. If a problem with the documentation is detected, this is dealt with very sensitively. The scanning system automatically stores a copy of the documentation so the individual can be given their originals back Nothing is said to the individual until a full investigation has taken place; this is to avoid causing unnecessary worry/embarrassment but also to avoid compromising a potential criminal investigation.
The Trust has been using the system since 20 I 0, and it has proven a welcome addition to the identity checking process with the recruitment administrators, counter-fraud team, the UK Border Agency (UKBA), the Care Quality Commission (CQC) and the NHS Litigation Authority (NHSLA). The system has dramatically improved the level of identification checks that the Trust is able to perform and this they believe plays a critical role in ensuring patient safety. The system has substantially streamlined the verification of identity process by enabling the recruitment administrator to verify the authenticity of documents without expert knowledge of their security features and reduced the administrative time of conducting such checks.
The use of this technology recently led to the arrest and conviction of an individual who worked as a nurse in another NHS organisation and attempted to gain employment at Kings College Hospital.