Top tips to get the best results from the TrustID Cloud Service
1. Capture a clear image of the MRZ (Machine Readable Zone)
The MRZ contains security check digits. If your image does not show the whole of the MRZ, TrustID Cloud will not be able to validate it.
2. Capture images in colour or greyscale and avoid black & white
3. Avoid covering the MRZ
Make sure your fingers and thumbs are not covering the MRZ.
4. Watch out for glare
5. Ensure you capture information from both sides of a BRP or identity card
The document can only be validated if we see both sides, including the complete MRZ data.