What’s happening at TrustID in 2020?

What’s happening at TrustID in 2020?

2019 was a great year at TrustID! We continued to validate many thousands of identity documents every month. Our customer base grew and we diversified into new markets, particularly in recruitment and restaurant chains. We saw a record number of fake documents – some more than once – and the helpdesk team grew significantly. So, what’s next? Read on for an overview of our plans in 2020:

Document helpdesk

We’re proud of our expert document helpdesk team who have a keen eye for a fraudulent document and vast Right to Work knowledge as well as delivering the best possible customer-service. In 2019, we doubled the size of our helpdesk, meaning that in 2020 we can now offer:

  • A service to manually check all identity document images for those customers with a greater risk profile or who want an additional level of security.
  • A 17/7 document helpdesk (08:00 – 01:00hrs UK time) to support our online services.
    We plan to move to a 24 hour service for weekdays in the coming months and then to a full 24/7 helpdesk as soon as possible.

Facial recognition

We’re pleased to announce that we can now offer facial recognition technology in our product portfolio to make customer on-boarding even easier. A user can upload their ID and a picture of their face anytime and from anywhere, using a smartphone. It’s designed to be simple to use and enhance our identity validation process by confirming the ID owner is indeed the person presenting it.

Our App allows customers to either just capture a selfie or go on to complete our ‘liveness test’, with results returned within just a few minutes. This technology is also available to integrate into other platforms, using our SDK.

Want to find out more?

If you’d like more information about our services, we’d be happy to help! 

KYC and AML compliance

Throughout 2019, we were increasingly approached by regulated business, including legal firms, IFAs, high-value retailers and estate agents, who want an easy and affordable way to identify and verify their customers as part of their Know Your Customer (KYC) checks.  So, in Q2 2020, we’ll be launching our new KYC service.

Our first-line KYC service will still offer the identity document validation at its core, with customers being able to upload images of global identity documents from anywhere using our online service. The KYC offering will include facial recognition technology as well as allowing our customers to run PEPs and sanctions checks and verify the address details of those people who they are working with.

We’re excited about the continued growth of our portfolio and helping more organisations to fight fraud and drive compliance.  More information on these new services will be released over the coming months. In the meantime, if you have any questions or to register your interest, please get in touch

Tony Machin

Tony Machin, CEO

Our CEO since 2013 has led our business through a program of significant upgrades in technology and services and has huge experience helping businesses introduce the right processes for identity document checks.

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