In March 2025, TrustID joined the Citation Group, a global compliance software specialist. Today, we work closely with all the businesses across the group to make sure that our customers are offered the best products and services available when it comes to workplace quality and compliance – to help them grow and thrive.
Below, you’ll find a few of the services available to TrustID customers.
HR & Employment Law
Checking identity is just the start of compliant hiring. Once you’ve confirmed who you’re bringing on board, you still need the right employment foundations in place.
As part of the Citation Group, TrustID customers can access dedicated Employment Law support, backed by over 30 years of experience helping UK businesses stay on the right side of workplace law
- 24/7 advice line – speak directly to an HR or Employment Law consultant whenever you need guidance, whether it’s a quick question or a more pressing issue
- HR documentation – contracts, handbooks and policies created and maintained for you
- Online HR management – log leave and sickness, track training, and manage documents in one place, accessible to you and your team
For organisations that hire regularly, it’s compliance confidence at every stage of the process.
Health & Safety
Staying on top of workplace Health & Safety is a legal requirement but for many businesses, it’s also a significant drain on time and resource.
As part of the Citation Group, TrustID customers can access professional Health & Safety support that keeps you compliant and your people protected, without it becoming another thing on your to-do list.
- Bespoke H&S policies – created and maintained to reflect your business and the latest HSE regulations
- Method statements and risk assessments – documented and kept up to date for you
- On-site inspections – local Health & Safety consultants visit your premises to identify risks, hazards, and compliance gaps before they become problems
- H&S software included – simplifies day-to-day tasks and keeps your documentation in order
- 24/7 advice line – expert support on call whenever you need it
For businesses in sectors where compliance is critical, including construction, care, manufacturing and beyond, it’s the kind of proactive support that’s difficult to replicate in-house.
ISO certification
For many organisations, achieving ISO certification opens doors – to new contracts, stronger credibility, and better internal processes. At TrustID, we are ISO certified across information security, quality management, privacy, and business continuity, and hold ourselves to the highest standards. But we also know that the path to certification can feel daunting without the right support.
As part of the Citation Group, TrustID customers can access a straightforward, end-to-end ISO certification service, backed by over 30 years of experience and more than 30,000 certifications issued.
- Fast turnaround – certification achievable in as little as 45 days
- Expert consultants and auditors – friendly, hands-on guidance at every stage of the process
- Cloud-based management hub – 24/7 access to the Atlas platform, with all the tools, templates, and documentation you need to stay on top of your certification in one place
- Straightforward advice – whether you’re new to ISOs or looking to add to existing certifications, support is always on hand
ISO certifications cover everything from information security and environmental management to quality and health & safety standards – giving your organisation a recognised, internationally respected mark of credibility.
eLearning & training
Verifying who you’re hiring is the first step. Making sure they’re trained, compliant, and developing in their role is the next.
As part of the Citation Group, TrustID customers can access over 150 accredited eLearning courses through iHasco, covering Health & Safety, HR and Business Compliance, Soft Skills, Cyber Awareness, and Management.
- 150+ accredited courses – approved by respected accreditation bodies, with animated video content designed to keep employees engaged
- Self-paced learning – staff can complete courses in their own time, revisiting content whenever they need to
- Compliance coverage – courses spanning the areas where training is a legal obligation, helping to reduce errors, accidents, and risk
- Supports staff development – a practical way to show your team you’re invested in their growth
For organisations that hire regularly, a strong training offer makes for a more compliant, more confident workforce.
Cyber security
Identity verification protects your organisation at the door. Cyber security protects everything behind it.
As part of the Citation Group, TrustID customers can access end-to-end cyber security support – designed to reduce risk, meet compliance requirements, and build the kind of trust that wins clients and tenders.
- Vulnerability testing – identify and address weaknesses across your systems before they’re exploited
- Staff training – build a security-aware culture and make your people the first line of defence against attacks
- Policy and compliance support – practical guidance to keep your organisation and its people operating securely
- Cyber certification – demonstrate to clients and investors that you take data protection seriously
- Ongoing support – a prevention-first approach from specialists who act as an extension of your team
For organisations handling sensitive data as part of their day-to-day, cyber security isn’t optional. This makes it straightforward.
