This Cookie Policy was last updated on 18th June 2025 and applies to citizens and legal permanent residents of the United Kingdom.
1. Introduction
Our website, https://trustid.co.uk (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). This Cookie Policy explains how TrustID uses cookies and similar technologies when you visit our websites. It outlines what cookies are, which cookies we use, and how you can manage them.By clicking “Accept” on the cookie banner or continuing to use our site, you consent to our use of cookies as outlined in this policy.
2. What are cookies?
A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programmes or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time.
The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise pages on our Websites, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customised features
3. How we use cookies
We use cookies to:- Improve your browsing experience- Personalise content- Analyse traffic and usage patterns- Provide insights to enhance our website functionalityWe use both first-party cookies (set by our website) and third-party cookies (set by external services).
4. Types of cookies we use
4.1 Essential cookies
These cookies are necessary for the website to function and cannot be switched off in our systems.
4.2 Analytical and performance cookies
TrustID uses Google Analytics to analyse the use of our websites. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our websites is used to create reports about the use of the websites. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.
4.3 Technical or functional cookies
These cookies allow the website to remember choices you make (such as your language or region) and provide enhanced, more personalised features. Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and.
4.4 Statistics cookies
We may use statistics cookies to optimise the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
4.5 Targeting and advertising cookies
We do not use cookies for targeted advertising purposes.
4.6 Social media
On our website, we have included content from Facebook and LinkedIn to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook and LinkedIn. This content is embedded with code derived from Facebook and LinkedIn and places cookies. This content might store and process certain information for personalized advertising.
Facebook and LinkedIn are located in the United States.
5. Cookies we set
Our websites run using HubSpot and Hubspot’s tracking code which sets the following cookies, when you visit our websites:
| Cookie Name | Purpose | Expiry |
| _hstc | The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session) | 2 years |
| hubspotuk | This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. | 10 years |
| _hssc | Cookie for keeping track of sessions. This is used to determine if we should increment the session number and timestamps in the hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp. | 30 minutes |
| _hssrc | Whenever HubSpot changes the session cookie, this cookie is also set. We set it simply to the value “1”, and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session | None. Session Cookie |
| hs_opt_out | This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies | 2 years |
| hs_do_not_track | This cookie is set when you give users the choice to opt out of cookies and they choose to do so. It disables tracking and personalisation. | 2 years |
| hs_testcookie | This cookie used to test whether the visitor has support for cookies enabled. (Expires: Session cookie) | Session Cookie |
| hsPagesViewedThisSession | This cookie used to keep track of page views in a session. | Session Cookie |
6. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Accept”, you consent to us using all cookies and plug-ins as described in the pop-up and this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7. Managing your cookie preferences
You can manage or disable cookies at any time by changing your browser settings. You can also specify that certain cookies may not be placed. How to refuse or block cookies:
- Firefox: Go to “Tools” > “Options” > “Privacy” and adjust your settings.
- Microsoft Edge: Go to “Settings” > “Cookies and site permissions” and set your preferences.
- Chrome/Safari/Other browsers: Refer to your browser’s help section.
Please note: Blocking some cookies may affect your experience and the functionality of our website.
8. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO).
9. Changes to this policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact us
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
TrustID
The Blade,
Abbey Street,
Reading,
RG1 3BA
United Kingdom
Website: https://trustid.co.uk
Email: dpo@trustid.co.uk
Phone number: +44 (0)118 466 0822
