Why won't the link/upload work through my PC?
The TrustID service requires you to open the link using a mobile phone or tablet device. This is because you will need to capture a photograph of your document using the device’s camera.
To a mobile device from your PC, please use the device camera to scan the QR code within the email. This will then open up the TrustID service in your mobile device browser.
Why is my link not working?
Your guest-link may have expired. Emails are typically valid from 14 days from date of issue or until you have completed the check. The expiry date will appear in your email.
If your Guestlink email has expired, please contact the organisation to whom you are applying and they will be able to issue you with a new link.
TrustID are unable to issue Guestlink emails.
Can I upload an image of my document, rather than taking a photograph?
In order to use the TrustID service, you must be in possession of your original documents or a Sharecode, if applicable.
In order to upload an image of an identity document, please capture a photo of the original document using a smartphone or tablet device. For advice on how to capture a good image, please visit this page.
You will not be given the option to upload a pre-captured image through your Guestlink email.