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Our Policies

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Accessibility Policy

This website has been created with Accessibility in mind. Our aim is to ensure that everyone can access the information published on our website and the site is tested against WIA AA standards, using an accessibility checker.

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Business Continuity Policy Statement

TrustID is committed to maintaining the confidentiality, integrity, and availability of its services in the face of disruptions. This Business Continuity Policy sets a framework for ensuring the continued operation of critical business functions during and after an incident.

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Data Subject Privacy Policy

We need to collect a range of information to provide our identity document checking services to our customers. For the purposes of the General Data Protection Regulation as incorporated into UK law by the Data Protection Act 2018 (GDPR), our customers are the controllers of your information and we are processors of that data.

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Equality, Diversity, and Inclusion Policy

TrustID is committed to providing a secure and reliable identity verification solution that is fair, inclusive, and accessible to all users. This policy outlines our approach to promoting equality, diversity, and inclusion (EDI) throughout the development, implementation, and use of our identity verification product for all users and employees, regardless of background or identity.

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Marketing Privacy Policy

At TrustID, we recognise and respect the importance of protecting individuals’ privacy. Data privacy laws, specifically the UK Data Protection Act 2018, protect the security of personally identifiable information (personal data/Personal Information) captured and/or processed by TrustID staff or software applications.

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Our Job Applicants Privacy Policy

We may collect the following information during your application (i.e. contents of any CV and covering email you send to us, or a third party submits on your behalf, and any information about yourself you give us at any interview you attend) including:

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Information Security Policy Statement

TrustID defines information security as the protection of the confidentiality, integrity, and availability of information in order to ensure business continuity, minimize business risk and maximize return on investment and business opportunities.

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Net Zero Commitment

TrustID is firmly committed to achieving Net Zero emissions for emissions scope 1, 2 and outsourced Scope 3 operations by 2050.

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Quality Policy Statement

TrustID Limited is committed to the effective implementation and continual improvement of a Quality Management System (QMS) that meets the requirements of the ISO 9001:2015 standard, conveying exceptionally competent and committed workforce in all areas of our service delivery, utilization of cutting-edge innovation and building strong business relations with our partners.

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