Privacy Policy

Privacy Policy

At Trust ID, we recognise and respect the importance of protecting individuals’ privacy. Data privacy laws, specifically the UK Data Protection Act 2018, protect the security of personally identifiable information (PII) captured and/or processed by Trust ID staff or software applications. Further details are recorded on Trust ID’s entry on the Data Protection Register (ref Z3040994).

Additionally, all data is protected in accordance with Trust ID’s Information Security Management System, which is certified to ISO 27001.

This Privacy Policy applies to our websites (Websites), including https://www.trustid.co.uk and http://content.trustid.co.uk. This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. By using the Websites, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites.

1. Important Information

1.1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the Websites will be subject to the terms of the then-current Privacy Policy.

1.2. Contact Us

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at info@trustid.co.uk or by post to TrustID, 9 Greyfriars Road, Reading, RG1 1NU.

2. Information We Collect

2.1. When You Visit our Websites

You are free to explore the Websites without providing any Personal Information about yourself. However, when you visit certain pages of our Websites, we request that you provide Personal Information about yourself, and we collect Navigational Information.

2.2. "Personal Information"

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business.

2.3. "Navigational Information"

This refers to information about your computer and your visits to our Websites such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Navigation Information" section below. Our company uses a Third-Party system to provide information about visitors to our websites. When you visit our websites, we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases, i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.

2.4. Information About Children

TrustID Websites are not intended for or targeted at children and we do not knowingly or intentionally collect information about children. If you believe that we have collected information about a child, please contact us at info@trustid.co.uk, so that we may delete the information.

3. How We Use Information We Collect

3.1. Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy and we will never sell your Personal Information to any third party.

3.2. Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalising the Websites; (b) send information to you which we think may be relevant and of interest to you by post, email, or other means.

3.3. Use of Navigational Information

We use Navigational Information to operate and improve our Websites. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information about TrustID services.

3.4. Customer Testimonials and Comments

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.

3.5. Security of your Personal Information

Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

If you have any questions about the security of your Personal Information, you can contact us at info@trustid.co.uk

3.6 External Websites

Our Websites may provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

3.7 Retention of Personal Information

We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in "Opting Out and Unsubscribing" below.

3.8. Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by TrustID on our Websites. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.

3.9. Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

4. Navigational Information

4.1. Cookies

Our Websites use cookies. By using this website and agreeing to this policy, you consent to TrustID’s use of cookies in accordance with the terms of this policy. We use cookies to help you personalise your online experience – we use them to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise pages on our Websites, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customised features.

You can choose to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer (see 4.3 Refusing Cookies).  TrustID keeps track of the Websites and pages you visit within HubSpot, in order to determine what portion of the TrustID Website is the most popular or most used.

Our Website runs using HubSpot and Hubspot's tracking code sets the following cookies, when you visit our website:

__hstc

The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session)
(Expires: 2 years)

hubspotutk

This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
(Expires: 10 years)

__hssc

Cookie for keeping track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp.
(Expires: 30 min)

__hssrc

Whenever HubSpot changes the session cookie, this cookie is also set. We set it simply to the value "1", and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
(Expires: None. Session cookie)

__hs_opt_out

This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies.
(Expires: 2 years)

__hs_do_not_track

This cookie is set when you give users the choice to opt out of cookies and they choose to do so. It disables tracking and personalisation.
(Expires: 2 years)

__hs_testcookie

This cookie used to test whether the visitor has support for cookies enabled. (Expires: Session cookie) hsPagesViewedThisSession This cookie used to keep track of page views in a session.
(Expires: Session cookie)

4.2 Google cookies

TrustID uses Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

4.3. Refusing cookies

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

In Edge, you can block some or all cookies by clicking “Settings”, “Advanced Settings” and choose your preference under Cookies.

Blocking cookies may have a negative impact upon the usability of our Websites.

5. Opting Out and Unsubscribing

5.1. Reviewing, Correcting and Removing Your Personal Information

Upon request, TrustID will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:

·         To review the user information that you have supplied to us

·         To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us

·         To request that your user information not be used to contact you

·         To request that your user information be deleted from our records

·         To opt out of being solicited by TrustID

To exercise any of these rights, please contact us at info@trustid.co.uk or by mail to TrustID Ltd, 9 Greyfriars Road, Reading, RG1 1NU. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

5.2. To Unsubscribe from our communications

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, or by sending us email us at info@trustid.co.uk or by mail to TrustID Ltd, 9 Greyfriars Road, Reading, RG1 1NU. Customers cannot opt out of receiving transactional emails related to their account with us.