Skip to main content

Expert identity checks for lettings and estate agents

Trust us to confirm your customers' identity. A vital first step in your agency's Right to Rent and Know Your Customer checks

Request a demo

Fast, efficient, compliant identity verification

Estate Agents have an obligation to carry out effective client identification as the latest Money Laundering Directives and Right to Rent guidance make regulations in the real estate market more stringent than ever.

But more than that, we believe that to verify, safely onboard and – most importantly of all – trust those who you work with, there’s no substitute for an electronic identity document check.

ID verification services could help your agency to easily validate identity documents, protect you from fraud and giving you a robust foundation for your Right to Rent and KYC checks, no matter what size you are.

As a first line of defence, our ID verification services provide more than 900 organisations with an efficient, easy to use tool for identifying fraudulent documents.

Why use electronic identity checking services?

Number 1

Peace of mind

17% of fake identity documents in Q3 were submitted to us by customers in housing and lettings. Our service could protect your agency from illegal documents thanks to a unique combination of technology and human expertise, blending machine-based identity document verification with a human check.

Number 2

Remote checking

Capture and upload client ID documents from wherever you onboard them – no need to meet face to face. Or ask your customers to upload an image of their own document using our Guest Link service.

Number 3

Save time

Identity document checks take just a few minutes, saving you time and delivering a smooth customer onboarding journey. What’s more, we’ll send you a full validation report which you can store for proof of compliance and future audits, removing the need to photocopy and store documents.

Number 4

Ease of use

A simple, automated online verification process means you don’t need to be identity experts. With our online service, there’s nothing to download and you will need very little training so you can get your team up and running quickly. We offer a low minimum pay-per-check order and no long term contract.

Number 5


Validating the identity of your customers, tenants and those that you chose to work with is an essential step to support your compliance. After all, your Right to Rent or KYC check becomes irrelevant if the documents used to support identity are forged.

How Smartheart Pro benefits from our online verification services

“Since using TrustID we have been able to reassure our customers that the services we provide are fully vetted and genuine. TrustID has reduced our admin times and costs in manual checking whilst instantly identifying documents that are not genuine. This has allowed us to concentrate only on the genuine applicants.  The staff at TrustID have been great in checking queries documents and have always provided a fast response.”

Finance Director, Smartheart Pro

“Smaller estate agents may traditionally have relied on manual processes for KYC and AML checks but these can be time-consuming, inconsistent, and even based on outdated information. But how can online checks help?”

Read more

Just a few of our customers...

Goodlord logo
Trident Group logo
The Lettings Hub logo
Guiness Partnership Logo
Sutton Housing Partnership logo

Our housing and agency customers choose

Remote verification checks
Online ID Checks

Online ID Checks

Online verification, remote or face-to-face. Perfect to support Right to Rent

Know Your Customer checks
KYC checks for AML compliance

KYC checks for AML compliance

Simplified Anti-Money Laundering (AML) compliance with our affordable, automated online KYC service.

Our expert team are ready to answer any questions.

Let’s talk identity…

01184 660 822

If you’d like to discuss which of our services could work best for you, please get in touch.

Contact us here