Case Study

Customer: Fourth

Industry: Workforce Management and Purchase-to-Pay and Industry solutions for Hospitality

Website: www.fourth.com

Profile: Leading hospitality cost control solutions provider helping over 1,100 customers in 60 countries optimise profitability, improve customer service and scale confidently

Benefits of using the TrustID service:

  • Quickly confirms employees’ Right to Work status to hiring managers
  • Consistent, efficient checking process offering enhanced compliance
  • Straightforward integration with Fourth Platform through the TrustID API
  • Faster verification and on-boarding process for employees

"As beautifully simple as the integration with TrustID is, it gives Loungers a failsafe process to make sure that every employee is checked in a consistent way and no-one can slip through the net"

Loungers

Fourth offer a range of workforce management solutions to help their customers to hire, train, remunerate and retain the best talent. Their solutions are uniquely designed for the hospitality industry and as a result, Fourth’s customer base includes leading brands such as TGI Fridays, Turtle Bay, Pizza Express, Ritz-Carlton, Travelodge, Legoland, Stonegate Pub Company, Carluccio’s and David Lloyd Leisure.

Business need

In early 2018, Loungers were looking for advice on a Right to Work solution, to make compliance simpler. The Fourth ATS team therefore started researching suitable services that could integrate with the Applicant Tracking system.

Nick Meads, Director of ATS at Fourth explains s “We wanted to help Loungers to find an easy way to include an additional check in their processes – a compliance check which would confirm that the applicant they were processing through the ATS was genuine and had the Right to Work in the UK.”

The solution

Having evaluated various options, the TrustID Right to Work managed service was chosen in early 2018. Using the API, it was quickly integrated with the ATS as part of a seamless on-boarding process for restaurant group Loungers. Today, Loungers use the Right to Work App to remotely validate all employees across their nationwide Loungers and Cosy Club locations with proof of their Right to Work status being stored in the Fourth ATS to demonstrate compliance with legislation.

A watertight process

The system allows restaurants to easily manage candidates from initial application to employment, with every stage of the recruitment process carefully documented and tracked. At Loungers locations, once a candidate is invited to interview, as an additional stage in the recruitment process, managers are now prompted to run a Right to Work check using the TrustID Right to Work App.

“Before an applicant can be moved to the next stage in the process,” adds Nick “a Loungers manager accesses the TrustID Right to Work App to validate the appropriate documents. No-one can be employed without a successful check – the ATS just won’t let managers move them forwards.”

A fully managed service

The TrustID Right to Work App guides Loungers’ managers on which documents they need to obtain to ensure they correctly comply with legislation. The manager accesses the App on their smartphone, captures an image of the appropriate documents and answers a few questions to confirm that they have seen the original documents and are satisfied they belong to the applicant. Then it’s over to TrustID.

The Managed Service from TrustID checks the validity of the identity documents and confirms the applicant’s Right to Work status back to the manager via the Fourth ATS. Separately, a full .pdf report, time stamped with details of who did the check and when, is automatically uploaded to the applicant’s HR file. The process takes just a few minutes and can be run from anywhere. Any suspicious documents or missing information is highlighted to managers, allowing them to rectify errors or reject any candidate whose documents are suspicious. And the TrustID Right to Work helpdesk is also on hand if the managers need any further advice or support. Importantly, the images of documents captured by the manager are stored securely on the cloud, and not on the manager’s phone. This ensures GDPR compliance by eliminating the risk of personal data being inappropriately stored.

Straightforward API

Using the TrustID API means that results are flagged directly within the Fourth ATS and matched to the candidate by their ATS candidate number, releasing them as ‘approved’ and able to move to the next stage of recruitment.

“We were impressed with the ease of the TrustID API. As soon as we met the team, we knew it was a safe option and that we could work well together” explains Nick.

Efficient on-boarding

By introducing the TrustID Right to Work App, Loungers removed the need for internal training and investment in manual processes which could delay the candidate recruitment process. Today, the automated process means that candidates can be on-boarded quickly and efficiently: processing an applicant takes less than half an hour – from walking into a Loungers venue to being accepted on to the payroll – and no Head Office administration time is needed at all.

Communications inviting applicants to interview with Loungers detail the documents which they need to bring with them and advertise the use of identity verification technology. This acts as an early deterrent for those who may be tempted to apply using fraudulent identity documents and means that candidates are well prepared for checks. The system also tracks Right to Work expiry dates, to ensure ongoing compliance.

Conclusion

The TrustID Right to Work service has helped Loungers to introduce an easy to use ID checking process which ensures all new hires present the correct, valid identity documents and have the Right to Work in the UK. The online checking process helps to on-board new employees efficiently and quickly, with a consistent and robust process in every location with minimal HO intervention. The API means that integration between the Fourth ATS and TrustID was straightforward. It offers a simple interface to transfer information between the two systems and creates a record of the checks performed for audit purposes.

What being ISO27001 certified means

Our IS27001 accredited certification lets you know that we follow information security best practice, helping to eliminate or minimise the risk of a security breach, keep information secure and ensure compliance with data protection regulations.

ISO logo