Case Study

Customer: OffToWork

Industry: Recruitment


Profile: Award-winning hospitality recruitment, staffing, consultancy and training.

Benefits of using the TrustID service:

  • A quick and efficient recruitment and validation process
  • Provides reassurance and confidence to high-profile clients

"It’s essential for us to protect our reputation and ensure that our clients can also have full confidence in the staff we send their way."

Off to Work

Illustration showing a man and a woman on their phones for biometric checks

Off to Work have reinforced their staff validation process across their network of nationwide offices with electronic scanning from TrustID. Off to Work introduced the desktop identity scanning solution to give them additional protection from the risks of employing illegal workers.

The TrustID document scanners quickly and easily authenticate both visible and hidden features within documents presented by applicants as proof of identity during a Right to Work checking process, such as passports, identity cards or visas.

Abbie Pullman, Head of Casual Recruitment at Off to Work explains: “We pride ourselves on industry-leading support for our clients and the TrustID scanning solution gives us another way to provide additional reassurance. My team have always been diligent when making checks but with over 4,500 temporary staff checks to make each year, the desktop scanners make the process quicker and more reliable. With the scanners, we’ve already found several fake documents which my team may not have spotted; the system gives us added confidence that we are deterring and weeding out anyone trying to find work using fraudulent documents.”

“Providing the teams to Royal Palaces, international sporting events and high-security Government venues means we can tolerate only the most rigorous Right to Work checks. It’s essential for us to protect our reputation and ensure that our clients can also have full confidence in the staff we send their way.”

The Home Office is continuing its ‘crackdown’ on illegal workers with businesses facing £20,000 fines for every illegal worker caught. Tony Machin, CEO of TrustID added: “This industry faces seasonal staff changes, a transient workforce and a higher proportion of overseas documents presented by applicants. So we’re seeing more organisations take active steps to reinforce and drive efficiencies in their Right to Work checks and to protect themselves from the risk of illegal employment.”

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