How TrustID Approaches Privacy in Digital Identity
As digital identity becomes central to how individuals and organisations interact online, trust has never mattered more.
At TrustID, privacy is not something we treat as a box-ticking exercise or a regulatory afterthought. It is a core design principle that underpins how we build our solutions, engage with customers, and protect the individuals whose identities we help verify.
Privacy as a Foundation for Trust
Digital identity relies on highly sensitive personal information. People and organisations trust TrustID to handle this data responsibly, securely, and proportionately, and we take that responsibility seriously.
Our approach to privacy is grounded in a simple belief: trust is earned through consistent, transparent, and accountable data practices.
Privacy by Design, Not by Accident
At TrustID, privacy is embedded from the outset. This means:
- Collecting only the data necessary for identity verification
- Clearly defining purpose and retention from the start
- Applying strong access controls and security measures
- Designing processes that minimise risk by default
- Applying strong governance, access controls, and accountability
- Treating transparency and data rights as essential to trust.
These principles guide how we work with customers, partners, and regulators alike.
Protecting Identity at Every Touchpoint
Every identity journey involves multiple touchpoints – from onboarding to verification and support. We believe privacy must be protected at every one of them, because trust is built through consistent, responsible data handling.
That is why privacy awareness at TrustID extends beyond technology to people and processes. Our teams are trained to make thoughtful decisions about how data is accessed, used, shared, and protected in everyday work.
Our Ongoing Privacy Commitment
During Privacy Week 2026, we are reaffirming a commitment our customers and partners rely on every day: enabling secure, compliant digital identity solutions without compromising individual privacy.
Trust is built through every decision we make with data – privacy is how we earn it.
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