Hundreds of identity checks, training updates and uncovering fake documents: all in a day’s work for a member of our helpdesk team…

Hundreds of identity checks, training updates and uncovering fake documents: all in a day’s work for a member of our helpdesk team…

Following on from our earlier blogs on our Helpdesk team, in this blog we talk to one of our most experienced Helpdesk team members, Orsi. She tells us what the role entails on a day to day basis and how it has evolved over time, as well as about her experience with fake identity documents... Q: Tell me how you came into the role in the TrustID Helpdesk team?  "I joined TrustID at the end of November 2017 from a big bank. I’ve always been interested in counter fraud and forensics and when I saw this job, it seemed like it would…read more >
Facial recognition software and passive liveness in identity verification

Facial recognition software and passive liveness in identity verification

From May 2020, the TrustID Cloud service includes a facial recognition and liveness test option. But how can facial recognition support identity validation? We’ve created this overview of the service to help you find out more about what it means and how it could help your organisation with on-boarding: What is facial recognition software? In very simple terms, facial recognition technology compares a person’s face against one or more other faces to determine whether there is a match. It is a fast-growing biometric technology which is increasingly being incorporated into everyday life. Some situations in which facial recognition software (FRS)…read more >
The TrustID Document Helpdesk: a look behind the scenes

The TrustID Document Helpdesk: a look behind the scenes

One of the things which we’re particularly proud of at TrustID is our Document Helpdesk Team. They are experts in identity document validation and legislation and offer a unique and valuable service to our customers. Read on to find out more about this expert team and how they work...What does our Document Helpdesk Team do? Our Helpdesk Team is available 7 days a week. Our support hours cover 8 a.m. to midnight at the moment but this will soon increase to a 24/7 service. The main responsibilities for the Document Team include: Reviewing submissions from customers using our online validation service (TrustID Cloud) Our…read more >
A summary of fake identity document trends in 2019 – Right to Work checks

A summary of fake identity document trends in 2019 – Right to Work checks

In 2019, the number of organisations relying on our checking services continued to grow significantly, across both the public and private sectors. As the number of checks has gone up, so has the number of fake documents identified: we broke a new record for fake documents last year! Our customers use our identity services as part of their Right to Work, Right to Rent, Counter fraud and KYC/AML check processes. In this annual round-up blog, we’ll look at data from those customers who are checking ID for Right to Work in the private sector and highlight some key trends: What…read more >
What’s happening at TrustID in 2020?

What’s happening at TrustID in 2020?

2019 was a great year at TrustID! We continued to validate many thousands of identity documents every month. Our customer base grew and we diversified into new markets, particularly in recruitment and restaurant chains. We saw a record number of fake documents – some more than once – and the helpdesk team grew significantly. So, what’s next? Read on for an overview of our plans in 2020: Document helpdesk We’re proud of our expert document helpdesk team who have a keen eye for a fraudulent document and vast Right to Work knowledge as well as delivering the best possible customer-service.…read more >
Pre-employment checks. Why? How? Which ones? Watch our webinar

Pre-employment checks. Why? How? Which ones? Watch our webinar

Why make pre-employment checks? You’ve found the perfect candidate but before you make an unconditional offer to your latest recruit, let’s talk pre-employment checks… Carrying out pre-employment checks is an important part of the recruitment process to help you confirm that a candidate is suitable and eligible for the job. There are some pre-employment checks which you’re required to make and some which you may choose to make for your own peace of mind or depending on the role!  So why are these checks so important and which ones should you include? The importance of pre-employment checks With the cost…read more >
Home Office responds to report on illegal working

Home Office responds to report on illegal working

I was interested to read the Home Office response to the latest inspection report by David Bolt, the Independent Chief Inspector of Borders and Immigration, which looked at the Home Office's approach to illegal working, including: the assessment of the illegal working threat the operational response, including the performance of Immigration Compliance and Enforcement (ICE) teams the collection, analysis and use of intelligence collaboration between Immigration Enforcement (IE) external partners and stakeholders the identification and safeguarding of potential victims of modern slavery and of other forms of exploitation the use of Civil Penalties and Closure Notices against non-compliant employers In…read more >
Our view of fraudulent identity documents in 2018

Our view of fraudulent identity documents in 2018

If you follow our blog, you’ll know that at TrustID, we’re really keen on gathering and analysing data around document checks, including trends across different industries and fraudulent document types. With another year of data captured, in this blog, we summarise our annual findings for 2018 and compare them with trends from 2017. In 2018, the number of businesses relying on our checking services has continued to grow significantly, across both the public and private sectors. In this blog, we’ll look at data from our customers in the private sector. What sort of fake documents did they find? In 2018,…read more >
An analysis of scanned identity documents in Q3 2018

An analysis of scanned identity documents in Q3 2018

Each quarter, we pull together data from the identity document scans which our customers have submitted. We’re looking for trends across different industries and the different types of fraudulent documents that we see. It’s been a while since we shared our insights so read on for more information on Q3 2018…In the third quarter of 2018 (July to September 2018), our customers scanned 15% more documents than in the second quarter of this year. This is due both to more companies introducing technology to support ID checks and to existing customers continuing to validate a high number of applicants.Here’s some more…read more >
Home Office Guidance on Identity Document Validation Technology (IDVT)

Home Office Guidance on Identity Document Validation Technology (IDVT)

In March 2018, the Home Office published guidance for employers on ‘Identity Document Validation Technology’ (IDVT).  At TrustID, we’re proud to have been part of the consultation period which helped to shape this guidance, alongside scanner manufacturers, other leading IDVT suppliers and representatives from the Police and UK Immigration team.We’ve spoken on this blog before about the significant challenge of identifying a fraudulent identity document manually and without expert training. And the risks that can be associated with accepting a fake ID as proof of Right to Work or allowing someone to access your services. This latest guidance recognises the…read more >