How to choose the best Right to Work provider: a guide for employers and recruiters

By Sarah Croft | September 23, 2025 | Compliance, Right to Work

A practical guide to staying compliant, protecting your business, and streamlining onboarding with Digital Verification Services.

With the Home Office tightening immigration controls and penalties for illegal working rising to £60,000 per worker, HR and compliance teams face increasing pressure to get Right to Work (RtW) checks right. No matter how or where you recruit your team. That’s why organisations of all sizes are turning to Digital Verification Services (DVS) to support their processes.

At TrustID, we understand how critical it is to partner with a provider that delivers more than just compliance. Choosing the right DVS – a recently updated term to incorporate an Identity Service Provider (IDSP) and Identity Document Verification Technology (IDVT) – is not just about ticking a compliance box; it’s about reliability, speed and a smooth experience for both your team and your candidates whilst protecting you from fraud and ensuring your processes keep up with evolving legislation.

Here are some of the key factors we think you should consider when selecting a DVS to support your recruitment processes, and how TrustID can support you every step of the way.

    1. Certified to deliver Digital Right to Work Checks. Ready to deliver more…

If you’re looking to carry out Digital Scheme Right to Work checks, the first step is choosing a DVS certified under the UK Digital Identity and Attributes Trust Framework. Certification ensures the provider meets strict standards for data security, identity verification, and service quality.

Certified providers offer digital verification services to support digital RtW checks on British and Irish citizens with in-date biometric passports in line with the ‘trust framework’ guidance and the supplementary code for Right to Work. You can find out more on the Home Office website. These services automate verification, reduce the risk of error and fraud, and streamline onboarding for those eligible candidates.

TrustID is a certified DVS against the supplementary codes for Right to Work checks (as well as Right to Rent, and DBS checks). But unlike some other providers, we can support all types of RtW checks, including those for holders of online sharecodes and checks for candidates relying on the wider range of List A and List B documents. So, if you’re looking to benefit from technology to support all your checks, we can help.

Our platform assesses whether evidence presented by your candidates are genuine, untampered, and valid, giving you confidence that every candidate’s eligibility is verified — no matter their circumstances.

By choosing a provider like TrustID, you gain a complete Right to Work solution supports your compliance across every scenario, not just for digital checks.

    2. Keeps you compliant with the latest legislation

Right to Work rules change regularly and keeping up can be challenging for busy HR and compliance teams. From updated document requirements to changes in sharecode guidance and visa validity rules, staying on top of the latest legislation is critical to protecting your business.

At TrustID, we closely monitor Home Office updates and other regulatory changes, so you don’t have to. Our platform is kept fully up to date with the latest requirements, helping you carry out compliant checks with confidence.

With TrustID, you can reduce the risk of non-compliance — and potential fines of up to £60,000 per illegal worker whilst saving training time and freeing up your team to focus on other areas of your HR needs.

    3. Fast, digital, and easy for your employees

A key benefit of using technology from a DVS like TrustID is the ability to deliver fully digital, remote identity checks. This creates a seamless and professional onboarding experience, and reduces delays associated with face-to-face recruitment processes.

TrustID offers a cloud-based platform that’s intuitive for both employers and candidates. With secure document capture, real-time feedback thanks to the support from our expert human team, and clear guidance throughout, it’s designed to minimise friction and maximise confidence. Your applicants can complete their check whenever and from wherever suits them and reports are typically returned to you within just a few minutes.

    4. Designed to be inclusive and accessible

Not all candidates are tech-savvy, and when you’re choosing an IDSP/DVS, their services should reflect that. Ask your DVS to confirm what the process is for your applicants – is there anything to download or install and who can they call if they hit a stumbling block?

TrustID offers a browser-based solution that works across smartphones and tablets, with no need to install anything, designed to make it accessible to all users regardless of device or digital literacy. Our Customer Service team are also available to support if an applicant has difficulties.

    5. Seamless integration with your existing processes

Your Right to Work process shouldn’t create administrative bottlenecks. We met with many organisations at the CIPD Festival of Work who told us one of their key focuses was integrated services. HR Teams are looking for ways to connect their hiring systems – from Applicant Tracking Systems (ATS) to payroll and background checks. If you too are looking for an integrated ecosystem to save you time and drive accuracy, choose a DVS who offers integration with the systems you use.

At TrustID, we have integrations with most leading Applicant Tracking Systems (ATS) and many HR software providers. We can also support future integrations through our no-cost API, helping you to make Right to Work checks a natural and integrated step in your hiring flow.

    6. Transparent, scalable pricing

Make sure you get absolute clarity on pricing from your chosen DVS. It’s critical that you’re clear about what is included in your agreed pricing, look out for hidden fees, minimum monthly usage charges or ‘get-out’ clauses. If your recruitment fluctuates throughout the year, or volumes are likely to change over time, ask how your provider’s pricing might change.

At TrustID, we’ve designed our pricing to be clear and scalable, whether you’re hiring seasonally or at growing or changing volumes. Our commercial model is built on pay-per-check pricing with no minimum monthly spend and a constant price, regardless of whether a human needs to support the validation process.

    7. Real support from real people

Outsourcing any process should give you complete peace of mind. You need access to reliable support if something goes wrong and someone to ask for advice when things aren’t clear. Be clear with your DVS what that process looks like. Is there a team you can call or does the provider share FAQs and training information for you and your applicants?

TrustID have a highly trained team who are available to support. We’re around 365-days a year, between 8am and midnight and our service combines people and technology to deliver the best experience.

Final Thoughts: Why choosing the right DVS matters

With civil penalties for non-compliance rising to £60,000 per illegal worker, ensuring the accuracy and legality of your Right to Work checks is no longer just best practice, it’s essential business protection.

Choosing a certified provider like TrustID, with a proven track record and technology that meets the supplementary code requirements, helps you safeguard your organisation and deliver a seamless experience for every new hire.

Want to see how TrustID can support your Right to Work compliance?

Book a demo with our team or get in touch with one of our sales team members, we’d love to hear from you.