8 ways TrustID is transforming hiring in the hospitality sector

By Sarah Croft | May 1, 2025 | Compliance, HR & Recruitment, Right to Work

Whether you’re running a restaurant, hotel, or fast-service chain, the pace never slows. Staff need to be hired quickly, shifts need filling fast, and compliance can’t wait. That’s why almost 350 hospitality businesses – large and small – are turning to TrustID to simplify Right to Work checks and improve the onboarding process across their business.

From quick onboarding to peace of mind around compliance, here’s 8 ways in which hospitality brands are using TrustID to improve compliance in their hiring journey.

1. End-to-end visibility, even across multi-site operations

In a sector which is often running teams across multiple locations, keeping track of recruitment and compliance can be a challenge. TrustID’s web-based Right to Work service gives employers a centralised view of all applicants, no matter where or how they apply.

“The need to introduce technology was very much about visibility. I needed a straightforward way to ensure compliance across all of the locations in which our business operates.” – Sessions

Our service supports a consistent and robust onboarding process, helping employers to follow a clear, repeatable process across every site. The compliance journey can be instigated and managed by onsite managers with the result of compliance checks shared into a central HR and onboarding team.

“We can now follow the same straightforward process for all applicants across our business, which is great.” – Popeyes

2. Saving time and reducing costs

TrustID makes the Right to Work checks simple and scalable. An employer simply invites an applicant to upload their documents remotely using their smartphone or tablet device, removing the need for time-consuming in-person checks or manual verifications by HR.

“TrustID has been a game-changer for us, especially for our General Managers. It ensures compliance while saving time and reducing manual errors.” – Fuller’s

The service is regularly updated in-line with the latest guidance changes and leads applicants through a built-in automated journey to help them choose the relevant Right to Work path. This also helps to reduce the need for in-depth Right to Work training and frees up internal teams to focus on more strategic tasks.

3. Reliable support, even outside office hours

Many hospitality organisations operate 7-days a week and it is important that they can on-board staff quickly and efficiently at any time during their ‘unconventional’ operating hours. The TrustID service is open for applicants to upload their documents at any time and the employer will usually receive a response within minutes. If needed, TrustID provides support from 8am until midnight, 7 days a week, giving businesses the round the clock flexibility they need.

“If a Head Chef hires a Chef late on a Friday and wants them to start training on Saturday, it’s unreasonable to ask them to wait until Monday. With TrustID’s extended support, that’s no longer a problem.” – Eataly

4. Fast-track onboarding for employees

With the hospitality industry moving at pace and competition for candidates high, speed matters. With anytime, anywhere access, TrustID helps employers act quickly and professionally, ensuring they don’t lose good applicants to faster-moving competitors.

“Someone who is running with two or three applications will probably go with the one who can act the quickest. We can usually get people started on the path through the system within 12–24 hours.” – Popeyes

5. Reputation and compliance protection

Illegal working and immigration enforcement remain a focus for the UK Government and with high-profile stories hitting the press, the risks remain a key concern for hospitality employers. Technology can help to protect a hospitality brand from the risk of fines and reputational damage by ensuring every check is consistently completed and recorded in line with the latest Home Office guidance.

“Our greatest motivation to introduce the TrustID system was to protect our business and to protect our customers. We simply couldn’t face the risks of not complying with Right to Work legislation and employing someone who shouldn’t be working for us” – Edwardian Hotels London

“We were keen to protect our brand from reputational damage. But we also wanted to give our employees a smooth, professional onboarding experience.” – Sessions

6. Easy for everyone to use

With the TrustID service, there’s nothing for the employer to install. Applicants can upload their documents and a selfie image via their smartphone or tablet device and there’s nothing for them to download.

“The checks are super easy to do. The candidate does most of the ‘hard work’ by capturing the images themselves, guided by the service.” – Sessions

“The system is easy to use, and the times from the point of submission to getting a response are exceptionally fast.” – Harbour Hotels

7. Flexible usage and pricing model

Recruitment patterns in the hospitality sector can be unpredictable – recent analysis found that the hospitality and catering industry saw a staff turnover rate of 38.7% in 2024. Seasonal recruitment can also greatly increase recruitment volumes at short notice. The TrustID service is licenced on a pay-per-check basis with employers free to use credits as they need over a 2-year period which gives organisations the flexibility they need.

8. Integration with existing systems

TrustID is already integrated with a range of Applicant Tracking Systems (ATS) and HR platforms, helping employers to create a seamless recruitment journey from start to finish, even if they are managing high-volume recruitment.

“It’s great that our General Managers don’t have to log-in to a separate Right to Work system. Without a single end-to-end service, we wouldn’t have the same confidence that they would follow the compliance check process: they just have so many things to be focusing on!” – Popeyes

Conclusion

For hospitality businesses, where the speed of hiring and quality of onboarding can make or break your operation, TrustID delivers on every front. That’s why even the largest fast-food operators are using TrustID across their entire business to deliver speed, simplicity, and compliance at scale. If you’re ready to see how it could work for your business, please get in touch.

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