TrustID achieves ISO 22301 certification for Business Continuity Management

By Omon Ilaboya | May 19, 2026 | Compliance, News

We’re delighted to share that TrustID has been awarded certification to ISO 22301 – the international standard for Business Continuity Management Systems (BCMS), following a successful external audit by an independent certification body.

This is an important milestone in our ongoing investment in resilience and governance. It formally recognises that TrustID has robust, tested plans in place to continue delivering our services, even in the face of disruption, whether from technical incidents, loss of premises, supplier issues, or wider crises.

For our customers and partners, this certification reinforces TrustID’s commitment to reliability, resilience, and dependable service delivery in high-trust and regulated environments.

What is ISO 22301?

ISO 22301 is the globally recognised standard for Business Continuity Management. It sets out requirements for organisations to:

• Identify critical services and the risks that could disrupt them
• Put in place documented plans, roles and responsibilities to respond to incidents
• Regularly test, review, and improve those plans over time

In practice, this means we have a structured, independently assessed framework to help ensure we can keep supporting our customers, even when things don’t go to plan.

What does this mean for TrustID customers?

Our team know that identity verification often underpins critical onboarding, safeguarding and compliance processes for our customers. Any interruption can quickly impact operations, customer experience and risk.

Our ISO 22301 certification is part of our commitment to:

• Minimising disruption to your TrustID services
• Ensuring we have clear, rehearsed response plans if incidents occur
• Providing independent assurance that our continuity arrangements meet a recognised international benchmark

Ultimately, it’s about being a partner you can depend on when it matters most.

Building on a strong assurance foundation.

ISO 22301 strengthens an already mature assurance framework at TrustID. We also hold:

• ISO 9001 – Quality Management
• ISO 27001 – Information Security Management
• ISO 27701 – Privacy Information Management
• Cyber Essentials Plus
• UKDIATF certifications

Together, these certifications demonstrate a comprehensive, joined-up approach to quality, security, privacy and resilience. They’re designed to support our customers’ own governance, risk and compliance requirements, particularly within regulated and security-conscious sectors.

Achieving ISO 22301 is not a one-off project; it’s part of a continuous cycle of planning, testing and improvement. We’ll keep evolving our business continuity and governance practices to support our customers’ long-term needs.